Refund Policy - StoryLLM

Last Updated: July 26, 2024

This Refund Policy outlines the terms regarding refunds for subscriptions to the StoryLLM Software ("Software") provided by StoryLLM ("we," "us," or "our") via the StoryLLM.Com website ("Website"). Please read this policy carefully before making a purchase.

General Policy: No Refunds

Due to the nature of our product being a digital, downloadable software activated via a unique license key, we generally operate under a strict NO REFUND policy. Once a subscription is purchased and the license key is delivered or made accessible, the sale is considered final.

Why No Refunds?

Digital Product: The Software is delivered digitally, and the license key grants immediate access. Digital products cannot be "returned."
Immediate Access: Upon purchase, you gain access to download and activate the software, receiving its value instantly.

Your Responsibility Before Purchase

We strongly encourage you to:

Carefully review the Software features listed on our Website (StoryLLM.Com).
Check system requirements (see FAQ or docs) for compatibility.
Read our Terms of Service and License Agreement.
Contact us at [email protected] with questions *before* purchasing.

Completing your purchase signifies you have assessed the Software's suitability.

Exceptional Circumstances

Exceptions to the no-refund policy might be considered *only* in these limited situations, at our discretion or as required by mandatory consumer protection laws:

Billing Errors: Incorrect charges due to technical errors by us or our payment processor.
Legal Requirement: If applicable law mandates a refund under specific fulfilled conditions.

Technical issues do not automatically qualify for a refund. Please contact support at [email protected] first. We will assist according to our Terms of Service.

Subscription Cancellations

You can cancel your recurring subscription anytime via account settings or contacting us.

Cancellation stops future billing.
It does not trigger a refund for the current paid period.
Access continues until the end of the paid period.

Contact Us

If you believe you qualify for a refund under the exceptional circumstances, or have questions, contact us:

By email: [email protected]